Refund Policy
Introduction
The Arab Private Schools Federation Online Portal ("Portal") strives to provide excellent service and a satisfactory experience for all users. This Refund Policy outlines the conditions under which refunds are granted for services provided through the Portal.
Eligibility for Refunds
Refunds are granted under the following conditions:
- The service purchased is not as described on the Portal.
- The service was not delivered or accessed due to technical issues on our part.
- Cancellation of the service was requested within the specified time frame (see Section 1.2).
Refund Request Time Frame
Refund requests must be submitted within 30 days of the purchase date. Requests made after this period will not be eligible for a refund.
Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at info@arab-psf.com with your purchase details, including the order number, date of purchase, and the reason for the refund request.
- Our support team will review your request and may ask for additional information or documentation to process your request.
- You will receive a response within 7 business days regarding the status of your refund request.
Approval and Processing of Refunds
Once your refund request is approved, the refund will be processed using the original method of payment. Refunds will be processed within 14 business days from the date of approval.
The following items are non-refundable:
- Services that have been fully delivered and accessed.
- Subscription fees after the subscription period has started.
- Any services explicitly marked as non-refundable at the time of purchase.
In certain circumstances, partial refunds may be granted at the discretion of the Portal. These include:
- Partial delivery of the service due to technical issues.
- User cancellation before the service is fully accessed or delivered.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Arab Private Schools Federation info@arab-psf.comArab Private Schools Federation info@arab-psf.com